Lumoo

At Lumoo, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care products
• Beauty products that have been opened or used
• Gift cards
• Clearance or final sale items

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We'll work quickly to resolve the issue through a replacement, store credit, or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5-10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We process orders within 1–3 business days. Delivery times vary based on your location, but most orders arrive within 7–15 business days. Tracking information will be provided once your order ships.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Include photos of the item and packaging, and we'll work quickly to make it right.

While most orders arrive within the estimated delivery window, occasional carrier delays may occur. If your package appears significantly delayed, please contact our support team and we'll be happy to assist.